Delivery

We aim for all orders to be dispatched from our warehouse within 10 working day, and arrive with you or your club within 14 working days of your order unless a different timeline has been specified directly with your club in the case of bulk orders.

Please note that if your order includes an out of stock item we will contact you prior to shipping your order, which may delay the order being dispatched. Some larger items may require an additional shipping charge due to fluctuation in shipping prices and dimension/weight restrictions.

Custom Teamwear Items

We are unable to accept returns or exchanges for items purchased from team shops or for custom printed or embroidered items, as these are specifically made to order. Should this situation arise, we will notify you and may ask for an additional payment to cover the shipping costs for the return of the item.

Faulty items

Please make sure to check your items when received before use. Any product sold by SW Clothing found to have a defect is subject to a repair, replacement or refund policy in line with the manufacturer’s warranty. If there are issues with a product, please contact us straight away with the order number, date it was placed, along with images clearly showing the issue and we will advise on how to proceed.

Any product returned due to a defect will be examined by staff upon receipt of the product. The repaired product or a replacement will be shipped in a timely fashion pending stock availability. Should a replacement product be unavailable a similar product shall be substituted as an alternative with the customers agreement. Baseball Outlet reserves the right to return the product to the customer (at the customers expense) if no defect is found.

This does not affect the customers statutory rights.